Privacy Policy

Saymatic ("we", "our", or "us") is a product of Dhani Marketing Services (Registration: M22511MAA8DWW). We operate the Saymatic WhatsApp Business Platform at saymatic.shop. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Saymatic, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform.

We collect the following categories of information:

• Account Information: Business name, email address, phone number, and password when you register.
• WhatsApp Business Data: WhatsApp Business Account ID, phone number IDs, and access tokens required to send and receive messages via the Meta WhatsApp Cloud API.
• Contact Data: Phone numbers, names, labels, and custom fields of contacts you upload or manage within the platform.
• Message Data: Messages sent and received through the platform for the purpose of providing the service.
• Payment Information: Transaction details processed through PhonePe Payment Gateway. We do not store full card or UPI credential data — this is handled by PhonePe.
• Usage Data: Log data, IP addresses, browser type, pages visited, and feature usage analytics to improve our services.

We use your information to:

• Provide, operate, and maintain the Saymatic platform
• Send and receive WhatsApp messages on your behalf via the Meta Cloud API
• Process subscription payments and manage your billing
• Send service-related communications, invoices, and important updates
• Monitor and analyse platform usage to improve features
• Respond to support requests and troubleshoot issues
• Comply with applicable legal and regulatory obligations

We do not sell, trade, or rent your personal data to third parties. We may share your information only with:

• Meta Platforms, Inc.: To facilitate WhatsApp Business API messaging services.
• PhonePe Payment Gateway: To process subscription payments securely.
• Hosting & Infrastructure Providers: We use cloud hosting providers to run the platform under strict confidentiality agreements.
• Legal Requirements: When required by applicable law, court order, or government authority.

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage of sensitive tokens and credentials
• Role-based access controls for internal systems
• Regular security reviews

No method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion:

• Your account and contact data will be deleted within 30 days
• Message history may be retained for up to 90 days for operational purposes
• Billing records are retained for 7 years as required by Indian tax law

To request deletion, email us at support@saymatic.shop.

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request an export of your contact and campaign data

To exercise these rights, contact us at support@saymatic.shop.

We use essential session cookies to maintain your login state and preferences. We do not use third-party advertising or tracking cookies.

Our platform may contain links to third-party websites (e.g., Meta Business documentation). We are not responsible for the privacy practices of those sites.

Saymatic is intended for business use only and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy periodically. We will notify registered users of significant changes via email or an in-app notice. Continued use of the platform after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy:

Dhani Marketing Services
Email: support@saymatic.shop
Website: saymatic.shop